Refund Policy

1. General Principle

At Wutkoo, we want to offer a simple and secure booking experience. Customers may cancel certain activities and receive a refund in accordance with the conditions described below.

2. Customer Cancellation

3. Customer No-Show

If the customer does not show up for the activity at the scheduled time, the booking is considered used and no refund will be issued.

4. Cancellation by the Provider

If the activity is cancelled by the provider for a valid reason (bad weather, technical issue, guide unavailability, etc.):

5. Cancellation by Wutkoo

In certain exceptional cases, Wutkoo may cancel a booking for security reasons, a non-compliant activity, or a technical issue. In this case:

6. Refund Methods

Refunds are issued using the same payment method used at the time of booking. The payment methods accepted on Wutkoo are:

Refunds may take 3 to 10 business days depending on the payment method.

7. Refund Request

To request a refund, the customer must:

1. Log in to their Wutkoo account
2. Go to the My Bookings section
3. Select the relevant booking
4. Request cancellation

8. Special Cases

Certain special activities (events, private excursions, or limited-capacity activities) may have different cancellation conditions. In this case, the specific conditions will be indicated on the activity page.