Return Conditions

1. Nature of Services

Wutkoo is a platform for booking tourist experiences in Senegal. The services offered are intangible (excursions, activities, guided tours) and do not constitute physical goods.

2. No Physical Return

Due to the nature of the services offered, no physical return is applicable. It is therefore not possible to return a service after it has been performed.

3. Applicable Cases

The notions of "return" may apply only in the following cases:

• Cancellation of a reservation
• Non-performance of the service
• Dissatisfaction related to the service

These situations are handled in accordance with:

• cancellation conditions
• refund policy
• complaints policy

4. Liability

Since services are provided by independent providers:

• responsibility for service performance lies with them
• Wutkoo acts as a connecting intermediary

5. Procedure in Case of Problem

In case of difficulty related to a booked service, the user is invited to:

• contact Wutkoo support
• provide the necessary information
• follow the complaint procedure

6. References to Other Policies

For any request related to a service, the user must also refer to:

• Refund policy
• Cancellation conditions (T&Cs)
• Complaints policy

7. Acceptance

Use of the Wutkoo platform implies acceptance of these return conditions.